Delivery Policy
๐ Delivery areas
We currently deliver to:
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๐ซ๐ท Metropolitan France
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๐ง๐ช Belgium
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๐ฑ๐บ Luxembourg
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๐ฉ๐ช Germany
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๐ช๐ธ Spain
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๐ฎ๐น Italy
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And other European countries on request
๐ฆ Order processing times
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Orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays).
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In case of high traffic (launch events, promotions, Ramadan, etc.), a slight additional delay may apply.
๐ Delivery methods and times
| Carrier | Estimated delivery times | Follow up |
|---|---|---|
| La Poste / Colissimo | 2 to 4 working days | Yes โ |
| Mondial Relay | 3 to 6 working days | Yes โ |
You will receive an email with your tracking number as soon as the order is shipped.
๐ฐ Delivery costs
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France : from โฌ4.90
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Free from 80 โฌ of purchase
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Europe : automatically calculated at checkout according to country
๐ Exact fees are shown at checkout.
๐ Delays or losses
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We are not responsible for delays attributable to the carrier.
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If your package is lost or not received after 10 working days, please contact us at contact@nourayssa.com
We will open a claim with the carrier.
๐งพ Incorrect or incomplete address
Please check your address carefully before validation.
In the event of an address error resulting in the package being returned, the reshipping costs will be borne by the customer.
๐ฌ Order marked "delivered" but not received
If tracking shows the package was delivered but you have not received it:
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Check with your neighbors/caretaker/post office
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Contact us within 3 days
Beyond this period, we will not be able to take any action against the carrier.
๐ฆ Damaged package?
Please send us photos of the package and contents upon receipt, so we can resolve the issue quickly.
